Shipping
All orders over $39 Ship for FREE always
Damages
Any product damaged during shipping, will be immediately replaced.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Quality
SALTOPIA is one of the only companies offering chemical free salts & seasonings.
Service
Premium customer service directly from the owners, Kimarie & Michael.
FAQ
Product Questions
Why are some of my salts sticky?
Why are some of my salts sticky?
We do not use any anti-caking agents or pouring agents in any of our products, therefore some of the flavors can become sticky. Please know that keeping the salts away from heat or humidity will avoid this from happening in the future. It’s not the easiest concept to get used to especially when customers are used to store bought salts that indeed use these chemicals to create the free flow of the salts or seasonings.
What is the expiration date?
What is the expiration date?
The great news is that sea salt does not go bad! You do not have to worry about it expiring! In fact, back during the time of no-refrigeration, many foods such as fish and meat were packed in sea salt to prevent them from spoiling. Authentic Pink Himalayan Sea Salt is 600,000,000 years old! Our infused sea salts all carry a shelf life of over 3 years and it's not because they are spoiled past this date. The only experience you may have is the flavor may lose its potency after a while. Enjoy your SALTOPIA Salts as soon as you receive them for full flavorful bites every time!
Are your salts Gluten Free?
Are your salts Gluten Free?
We do NOT use any flour or wheat ingredients in our products. However, some soy products may contain gluten. We list all ingredients directly on the product listings and labels. Please be aware, while we do not use any flour or wheat in any of our salts, we are also not allergy specialists, nor do we recommend any nutritional guidance for our customers. We always recommend you work with your healthcare professional and know that all our ingredients are listed clearly on the product labels.
Are your salts Kosher?
Are your salts Kosher?
If you require Kosher certification for your foods, please note that sea salt is indeed already "Kosher" according to the definition of Kosher Compliance. All of our Naturally Harvested Sea Salt maintain Kosher certification at their point of harvest.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to edit your order information, such as the delivery address or contact number, please contact us as soon as possible.
Here’s what you can do:
- Contact our customer service via info@saltopiasalts.com, or call us for live help during our normal business hours.
- Please provide your order number and change needs during the time of your contact and we will take excellent care of you.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order or it has arrived in less than perfect condition, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly. If your order has arrived damaged, which unfortunately can happen since our jars are glass, please be sure to take photos of the damages. We will need these images to process claims with the shipping agents for poor handling.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Replacements for damaged goods: If you received one of our gourmet products and the jar was damaged during shipping, we will gladly replace the exact item at no additional costs to you. Please email us within 30 days of receiving your order with images of the damages. We require images of any damages in order to file a claim with our shipping agent. The email address for any damaged replacement needs is: info@saltopiasalts.com
We typically respond within 24 hours and ship your replacement on the next possible shipping day.
Returns for unwanted goods: Please know that customer service is a priority next to the superior salts and seasoning products we create. For health and safety reasons, we do not accept the returns of any opened or used jars of gourmet sea salts. If you have changed your mind about an order or ordered an item by mistake, we are happy to credit you once we've received the unopened returned item. You will be responsible for all return shipping fees. Once we receive your item, we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 4-5 business days or depending on your card issuer's policies. Please be aware: our original shipping costs to you are nonrefundable. We will refund you for the product alone. We will be deducting our costs of shipping the item to you, even if you received FREE shipping at the time of your purchase.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
If you place your order before 3:00pm EST Monday - Friday, your order will likely go out that very same day. During the busy holiday shopping season, it may ship the following day due to the amount of daily orders. We promise to get your purchases out as quickly as possible as your gifting needs are incredibly important to us! If your order is placed after 3:00pm EST on Friday or over the weekend, then your order will ship the following Monday, as we do not ship Saturdays or Sundays. Please note we ship from the state of New Jersey, and we use UPS ground for all orders. Feel free to upgrade your shipping to a speedier service at your time of check out, if need be. Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Why are your shipping rates so high?
Why are your shipping rates so high?
We ask the same exact question to the shipping companies daily! Ha! Our average shipping rate from our facility to most urban cities in the USA, via UPS Ground is $15.24 - $18.97. This does not include the cost of the box or packing materials. We feel that $9.95 is more than fair considering what we actually are billed for. Please note, we are still taking on a loss for the shipping fees. In addition, we offer FREE SHIPPING on all orders over $39.
