Frequently Asked Questions

Q: When will I receive my order?

A: If you place your order before 3:00pm EST Monday - Friday, your order will likely go out that very same day. During the busy holiday shopping season, it may ship the following day due to the amount of daily orders. We promise to get your purchases out as quickly as possible as your gifting needs are incredibly important to us! If your order is placed after 3:00pm EST on Friday or over the weekend, then your order will ship the following Monday, as we do not ship Saturdays or Sundays. Please note we ship from the state of New Jersey, and we use UPS ground for all orders. Feel free to upgrade your shipping to a speedier service at your time of check out, if need be.

Q: What is your return policy?

Replacements for damaged goods: If you received one of our gourmet products and the jar was damaged during shipping, we will gladly replace the exact item at no additional costs to you. Please email us within 30 days of receiving your order with images of the damages. We require images of any damages in order to file a claim with our shipping agent. The email address for any damaged replacement needs is:

We typically respond within 24 hours and ship your replacement on the next possible shipping day. 

Returns for unwanted goods: Please know that customer service is a priority next to the superior salts and seasoning products we create. For health and safety reasons, we do not accept the returns of any opened or used jars of gourmet sea salts. If you have changed your mind about an order or ordered an item by mistake, we are happy to credit you once we've received the unopened returned item. You will be responsible for all return shipping fees. Once we receive your item, we will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 4-5 business days or depending on your card issuer's policies. Please be aware: our original shipping costs to you are nonrefundable. We will refund you for the product alone. We will be deducting our costs of shipping the item to you, even if you received FREE shipping at the time of your purchase.

Q: Why are my SALTOPIA Infused Sea Salts becoming sticky or solid?

A: We do not use any anti-caking agents or pouring agents in any of our products, therefore some of the flavors can become sticky. Please know that keeping the salts away from heat or humidity will avoid this from happening in the future. Also know that none of our products are meant to be “free flowing” due to the lack of chemical agents and this is why we sell our salts in jars without the “shaker” tops. The spoons are meant to help loosen the salt crystals upon use. It’s not the easiest concept to get used to especially when customers are used to store bought salts that indeed use these chemicals to create the free flow of the salts or seasonings.

Q: What is the expiration date for SALTOPIA Infused Sea Salts?

A: The great news is that sea salt does not go bad! You do not have to worry about it expiring! In fact, back during the time of no-refrigeration, many foods such as fish and meat were packed in sea salt to prevent them from spoiling. Authentic Pink Himalayan Sea Salt is 600,000,000 years old! Our infused sea salts all carry a shelf life of over 3 years and it's not because they are spoiled past this date. The only experience you may have is the flavor may lose its potency after a while. Enjoy your SALTOPIA Salts as soon as you receive them for full flavorful bites every time!

Q: Are SALTOPIA Infused Sea Salts gluten free?

A: We do NOT use any flour or wheat ingredients in our products. We list all ingredients directly on the product listings and labels. Please be aware, while we do not use any flour or wheat in any of our salts, we are also not allergy specialists, nor do we recommend any nutritional guidance for our customers. We always recommend you work with your healthcare professional and know that all our ingredients are listed clearly on the product labels.

Q: Why are your shipping rates so high?

A: We ask the same exact question to the shipping companies daily! Ha! Our average shipping rate from our facility to most urban cities in the USA, via UPS Ground is $15.24 - $18.97. This does not include the cost of the box or packing materials. We feel that $9.95 is more than fair considering what we actually are billed for. Please note, we are still taking on a loss for the shipping fees. In addition, we offer FREE SHIPPING on all orders over $39.

Q: Why don't you offer sitewide sales discounting all products including the 16oz jugs?

A: We no longer offer sitewide sales that include our 16oz jugs because the jugs are already a discount for the product. Each 16oz jug holds FIVE of the smaller jars. If you purchased 5 of the 3.4oz jars of KISS & TELL (for example), then it will cost $64.75. Instead, the 16oz jug is sold for $39.95, which is a huge price cut for that amount of product.

Q: Are SALTOPIA Infused Sea Salts Kosher?

A: If you require Kosher certification for your foods, please note that sea salt is indeed already "Kosher" according to the definition of Kosher Compliance. All of our Naturally Harvested Sea Salt maintain Kosher certification at their point of harvest.

Q: Can I ask SALTOPIA for a donation for my organization's fundraiser?

A: Yes! We love to help others and donate as often as we possibly can afford to do so. Please note there is an annual budget set aside for giving. All interested parties must complete a CONTACT US form with details regarding the request and organization in order to be considered. We also try to not repeat donations for a single organization two consecutive years in a row. This enables us to give to other organizations equally.

Still can't find the answers?

Contact us and we typically reply within 24 hours.